Privacy Policy

Introduction

Welcome to https://flood-damage-restoration-norfolk-va.ecojohns.com (hereinafter referred to as “Flood Damage Restoration Norfolk VA,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and disclosure of information from users visiting our website and utilizing our services.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website at https://flood-damage-restoration-norfolk-va.ecojohns.com
Mobile applications and services associated with our brand
All interactions through our online platforms, such as email communications, forms submissions, and customer support inquiries

Please note that this policy does not extend to third-party websites, applications, or services linked from our platform. These external entities have their own privacy policies governing user data collection and usage, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we handle your personal data in the following scenarios:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your account-related information.
Visiting Our Websites: We track user behavior on our websites to enhance navigation and personalize content.
Communication with Us: Any interaction with our team via email, phone, or text messages falls under this policy.

Personal Data Collection

We collect various categories of personal data for different purposes:

Account Information: This includes your name, user ID, and login credentials.
Payment Details: We securely store payment information used for transactions on our platform.
Financial and Purchase Data: This may include transaction history, billing addresses, and order details.
Mobile Device Identifiers: We may collect unique device identifiers to improve user experience and analytics.
Location Data: With your consent, we access location information to provide location-based services.
Feedback and Reviews: User-provided feedback, ratings, and reviews are valuable for service improvements.
Social Media Information: If you choose to connect our services with your social media accounts, we may access basic profile information.
Product Details: Data about products viewed or purchased on our site aids in personalization and marketing efforts.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies for several purposes:

Strictly Necessary: These cookies enable core functionalities like login, navigation, and access to secure areas of the site.
Preference and Analytics: We use cookies to remember your preferences, understand user behavior, and gather analytics data.
Third-party Cookies: Some cookies are set by third parties for advertising, analytics, or other services they provide. Users can manage these through browser settings.

Our Cookie Manager allows you to control non-essential (tracking) cookies and choose your preferences.

Data Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for:

Legal Compliance: We may store data longer to comply with laws, regulations, or legal processes.
Business Needs: Some data is required for our internal operations, analytics, and improvement of services.
User Consent: For data subjects who have consented to data processing, we retain their information until they withdraw consent.

Once the retention period expires or when data is no longer needed, we delete or anonymize the collected data securely.

Security Measures

We implement robust security measures to safeguard your personal data:

Data Encryption: We use encryption protocols to secure data during transmission and storage.
Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
Access Controls: Strict access controls are in place to ensure only authorized personnel can access sensitive data.

Children’s Privacy

We do not knowingly collect or target personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us using the details provided below, and we will take immediate action to rectify it.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you may have several rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its processing details.
Rectification: You have the right to request corrections for inaccurate or incomplete personal information.
Erasure (Right to be Forgotten): Under certain conditions, you can request the deletion of your personal data.
Restriction: In specific circumstances, you can ask for restrictions on processing your data.
Data Portability: You may have the right to receive your personal data in a structured, commonly used format.
Objection: You can object to the processing of your data for specific or all purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below. We will respond to your request within the required time frame as per applicable laws.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, your data, or our practices, please get in touch:

Email: [email protected]
Address: [Our Physical Address]

We value your trust, and we’re committed to handling your personal data with the utmost care and transparency.